F.A.Q




What is the difference between a Public Class and a Private Lesson?

Classes run on Saturdays and Sundays, are open to the public, and are filled on a first come first serve basis with minimum 4 students and maximum 12 students. Search for next open class now.

Private Lessons are available anytime 7 days a week for both individual instruction and group appointments. Search for next available SURF Appointment or SUP Appointment now.

Where are classes and lessons held?

There are multiple locations available for our classes and lessons depending on type of activity and weather conditions. In general, surf lessons are held at our the Surf Shop location 241 Atlantic Blvd. Neptune Beach, FL 32233. SUP lessons are usually held in the Intracoastal Waterway as long as wind/conditions permit.  If you are unsure about where to go please call us at 904-372-4653 or visit the shop.


I'm ready to go! How do I purchase and schedule my session?

You can purchase and schedule your class, lesson, surf camp or retreat 24 hours a day on our secure Live On-Line Registration and Booking page here. You can also make reservations in person at our RETAIL STORE located at 241 Atlantic Blvd. #102 Neptune Beach FL 32266 or simply call 904-372-4653. We accept all major credit cards such as VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS, as well as PayPal, CASH and JSP Certificates.  There is a Peek Pro booking fee for lessons,camps, classes and rentals (noted as "fees" during checkout) which is non refundable. 
 

What should I bring to my session?

Wear your normal beach attire that can get wet. Bring a towel, something to drink, and lots of sunscreen. For even better protection against sunburn and “belly rash”, we recommend a neoprene top or rash guard both available for purchase at our store. For ladies we recommend snug fitting tops or a rash guard in case of wardrobe malfunction. To speed up the check in process please review and sign our digital liability waiver 24 hours before your session start time. Lockers for your personal belongings are provided free of charge to all JSP clients for the duration of your session. Forget something? No problem. Shop our store before your session for sunscreen, swimwear, drinks, and more!

 

Refund Guidelines and Cancellation Policy

Classes and Private Appointments

Non Deposit Sessions:
  • Full refund if you cancel by email (jaxsurfandpaddle@gmail.com) or phone (must speak to a live representative) minimum 24 hours prior to appointment time
  • 50% refund with less than 24 hours notice
  • NO REFUND for no call or no show.
  • Booking service fee is non refundable.  
Deposit Sessions:
  • If you paid a deposit on a session, you will receive your deposit less a $25 cancel fee if session is cancelled minimum  72 hours prior to appointment time. 
  • Less than 72 hours notice, your deposit becomes non refundable.
  • Booking service fee is non refundable.  

Camps:

    In the event you cancel your reservations, refunds are defined below.

    • Notice of cancellation must be emailed to the Camp Manager at camp@jaxsurfandpaddle.com
    •  If you cancel prior to 14 days of your camp start date, you will receive a full refund of your payment to the original payment method, less a $25 processing fee per session per camper for each week canceled
    • If you cancel within 7-14 days prior to your camp start date, you will receive a 50% refund.
    • No refunds will be provided if you cancel within seven (7) days of your camp start date.
    • We cannot move a surfer to another week, day or edit camp booking within seven (7) days of your camp start date.
    • We do not offer make up sessions for missed camp days. Thank you for understanding.
    • Online booking service fee is non refundable.  
     
    • Full refund offered minus $50 processing fee up to 45days before departure day.  If spot is cancelled with less than 45days to departure date, $200 cancellation fee will apply.

    *Some trips are full payment at registration and some are 50% at registration and 50% within 45 days of departure.  See trip details and call with any questions

    Peek Protect
    Starting February 1, 2026, customers will have the option to purchase additional insurance provided by a 3rd party insurance company provided by our booking service PeekPro called Peek Protect. Peek Protect is an optional add-on available to customers during checkout.
 It offers customers refund protection for a wide range of unexpected situations.

    If you purchased Peek Protect booking Insurance and would like to cancel and Request a Refund for a covered reason:

    Select the link in their confirmation email or visit the refund portal (https://form.refundable.me/forms/refund) and enter the Order ID listed in their email to start the refund process.

    Please note this is not the same as the Booking ID. Peek Protect handles the review and decision-making directly with the customer. Customers can submit a refund request up to 60 days after the activity date, as long as the reason is covered.